RETORIKA - Tatjana Zidar Gale s.p.

Improving workplace relations

(Become a cooperative colleague)

 

PURPOSE

A successful interlocutor follows the three key rules of a good dialogue: 1) listen to, consider and respect others, while ensuring that others listen to, consider and respect you; 2) monitor your responses and your interlocutors' responses which affect the course of the dialogue, and learn which to follow up on and which to avoid; 3) reach a common goal – although there are different ways of achieving this, the best and the most efficient is through assertive communication.

Assertive communication is the way to building good interpersonal relations and achieving desired results. It is also important to know how to reach a common goal while considering individual interests, and learn the methods of guiding a dialogue with people (e.g. your colleagues) who behave obtrusively and jeopardise the common goals and results.

 

CONTENT


1. COMMUNICATING 

  • How do we usually communicate?
  • Dos and Don'ts 
  • Intuitive v. instinctive behaviour 
  • Aggressive (fight strategy), passive (flight strategy) and passive-aggressive behaviour (manipulation or double messages)
  • Short-term and long-term effects of such behaviour 
  • The impact of aggressive/passive non-verbal communication 
  • Stopping aggressive/passive behaviour in favour of assertive behaviour

 

2. ASSERTIVE BEHAVIOUR

  • What is assertive behaviour?
  • The advantages of using the I am ok, you are ok principle in dialogues
  • Respect as the basis of assertiveness

 


3. RESPONDING ASSERTIVELY TO ENSURE OTHERS UNDERSTAND YOU

  • Telling that something is bothering you, that there is something you don’t like, that you are having second thoughts, or you are feeling hurt and surprised, etc.
  • Expressing and controlling your feelings
  • Responding to verbal attacks, accusations, insults and/or threats
  • Talking to problematic interlocutors

 


4. RESPONDING ASSERTIVELY TO ENSURE YOU UNDERSTAND OTHERS

  • Coping with changes in interlocutor’s feelings and obtrusive behaviour
  • Active and critical listening
  • The three basic approaches: investigation, examination, verification
  • Following the interlocutor verbally and non-verbally

 


5. BASIC PRINCIPLES OF COMMUNICATION

  • Judging character v. describing behaviour (also evaluating v. describing behaviour)
  • Objective description v. subjective interpretation
  • Generalisations and assumptions v. concrete facts and observations
  • Allowing the interlocutor to save their honour
  • Achieving excellence in communication with the help of three perceptual positions and five communication tools

 


6. PILLARS OF ASSERTIVE COMMUNICATION

  • Active listening
  • Ability to say no
  • How to give criticism?
  • How to accept criticism (especially when it is unjustified)?
  • Giving unpleasant news
  • Asking for a favour 


GOALS – Benefits for participants

  • You will learn how to avoid aggressive, passive and manipulative behaviour.
  • You will find ways to establish rapport with interlocutors.
  • You will be able to assertively engage in dialogue so that others understand you and you understand them.
  • You will learn how to look at a situation from three different perspectives and choose the most appropriate communication tool accordingly.
  • You will discover the so-called partnership relation model and learn to use it.
  • You will learn ways to control yourself, others and the situation.
  • You will design a plan how to improve you communication with your colleagues and contribute your share to building better interpersonal relations and stronger cooperation. 

Personal coaching and therapy

Contact

Phone:
+386 1 437 23 33
Fax:
(01) 437 23 33

Address:
҆martinska 68, 1000 Ljubljana